soltpk Privacy Policy – How We Handle Your Personal Data

1. Introduction

soltpk ("soltpk", "we", "us", "our") operates the online casino and sports betting platform accessible at soltpk.net. We are committed to protecting the privacy and personal data of all users, including players based in Pakistan and elsewhere. This Privacy Policy ("Policy") describes the types of personal information soltpk collects, the purposes for which it is processed, the conditions under which it may be shared with third parties, and the rights available to you in relation to your personal data.

By registering for an account, using the soltpk platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the soltpk platform immediately.

This Policy should be read alongside soltpk's Terms & Conditions, which govern the overall relationship between soltpk and its registered users.

2. Personal Data We Collect

soltpk collects the following categories of personal data from its users:

2.1 Registration & Identity Data

• Full legal name (as it appears on your CNIC);
• Date of birth and age confirmation;
• Pakistani National Identity Card (CNIC) number and scanned copy (collected during KYC verification);
• Pakistani mobile phone number;
• Email address;
• Residential address (where required for verification purposes).

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR, timestamps, and payment method used (Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah);
• Mobile wallet identifiers or bank account references used to process transactions;
• Betting and gaming history, including stakes, outcomes, and account balance movements.

2.3 Technical & Usage Data

• IP address and geolocation data;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features accessed on the soltpk platform;
• Login timestamps and authentication logs.

2.4 Communications Data

• Records of correspondence with soltpk's customer support team via live chat or email;
• Responses to surveys, feedback requests, or promotional communications (where you have opted in).

3. How We Collect Your Data

soltpk collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion;
• Automatically — through cookies, web beacons, and server logs as you interact with the soltpk platform (see Section 10 – Cookies for further detail);
• From third-party payment providers — Easypaisa, JazzCash, and banking partners may provide transaction confirmation data to soltpk in connection with deposits and withdrawals;
• From identity verification services — where soltpk uses third-party KYC or age verification technology to validate documents you submit.

4. How soltpk Uses Your Personal Data

soltpk processes your personal data for the following purposes:

• Account management — creating, maintaining, and securing your soltpk account, processing soltpk Login requests, and verifying your identity;
• Payment processing — facilitating PKR deposits and withdrawals via your chosen payment method, and maintaining transaction records for financial compliance;
• Legal and regulatory compliance — meeting Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, and age verification rules applicable to online gambling operators;
• Responsible gaming — monitoring account activity to identify signs of problem gambling and applying responsible gaming tools (deposit limits, self-exclusion) where appropriate;
• Customer support — responding to your queries and resolving disputes or technical issues;
• Service improvement — analysing aggregated usage data to improve soltpk's platform, game library, payment integrations, and user experience for Pakistani players;
• Marketing communications — sending promotional offers, bonus notifications, and news about soltpk — only where you have provided explicit consent, and always with an opt-out mechanism.

soltpk will not use your personal data for any purpose materially different from those listed above without first obtaining your consent or providing prior notice.

5. Legal Basis for Processing

soltpk processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you under soltpk's Terms & Conditions, including account management and payment processing;
• Legal obligation — processing necessary to comply with applicable KYC, AML, and age verification requirements;
• Legitimate interests — processing carried out for soltpk's legitimate business interests (such as fraud prevention and platform security), where such interests are not overridden by your rights;
• Consent — for marketing communications and any processing not covered by the above bases, where we have obtained your freely given, informed consent.

6. Sharing Your Personal Data

soltpk does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your data only in the following limited circumstances:

• Payment providers — Easypaisa, JazzCash, HBL, UBL, Meezan Bank, and Bank Alfalah, to the extent necessary to process your PKR transactions;
• KYC and identity verification partners — third-party services used to verify CNIC documents and confirm player age;
• Game content providers — limited technical identifiers may be shared with casino game software providers to enable gameplay and session management;
• Regulatory and law enforcement authorities — where soltpk is legally required to disclose information in response to a lawful request from a competent authority;
• Business transfers — in the event of a merger, acquisition, or sale of soltpk's business, personal data held may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom soltpk shares personal data are required to process it in accordance with applicable data protection standards and only for the specific purposes for which it was shared.

7. Data Retention

soltpk retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including for compliance with legal, regulatory, and financial record-keeping obligations. In practice, this means:

• Account and identity data is retained for the duration of your soltpk account and for a period of up to 5 years following account closure, in line with standard AML record-keeping requirements;
• Transaction records are retained for a minimum of 5 years from the date of the transaction;
• Customer support communications are retained for a period of 3 years from the date of the interaction;
• Technical and usage logs are retained for a shorter period, typically 12 months, unless retained longer for security or fraud investigation purposes.

When personal data is no longer required for any of the above purposes, soltpk will securely delete or anonymise it.

8. Data Security

soltpk implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all soltpk Login, registration, and transaction pages;
• Password storage using industry-standard salted cryptographic hashing — soltpk staff cannot access your plain-text password;
• Two-factor authentication (2FA) via SMS OTP, available to all registered users;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments of soltpk's platform infrastructure.

While soltpk takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your soltpk account credentials confidential and for notifying soltpk immediately if you suspect any unauthorised access to your account.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by soltpk:

• Right of access — you may request a copy of the personal data soltpk holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — in certain circumstances, you may request deletion of your personal data, subject to soltpk's legal retention obligations;
• Right to restriction — you may request that soltpk restrict processing of your data in specific circumstances;
• Right to object — you may object to processing carried out on the basis of soltpk's legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact soltpk's support team via live chat or by email at [email protected]. soltpk will respond to verified requests within a reasonable timeframe, typically within 30 days.

10. Cookies & Tracking Technologies

soltpk uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:

• Essential cookies — required for soltpk Login sessions, account security, and core platform functionality. These cannot be disabled without impairing the service;
• Analytics cookies — used to understand how Pakistani players interact with the soltpk platform (pages visited, session duration, device type) in order to improve the user experience. Data collected is aggregated and does not personally identify individual users;
• Preference cookies — used to remember your language, game category preferences, and display settings across soltpk sessions.

By continuing to use the soltpk platform, you consent to the use of cookies as described above. You may manage or delete cookies through your browser settings, noting that disabling essential cookies may affect your ability to log in and use soltpk.

11. Minors & Age Restriction

The soltpk platform is strictly for persons aged 18 years and over. soltpk does not knowingly collect personal data from individuals under the age of 18. If soltpk becomes aware that personal data has been collected from a minor, the associated account will be closed immediately, the data will be deleted, and any deposited funds will be returned following investigation. If you believe a minor has registered on soltpk using false information, please contact our support team immediately.

12. Changes to This Privacy Policy

soltpk may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, registered users will be notified via the email address associated with their soltpk account. The date of the most recent update is displayed at the top of this page. Continued use of the soltpk platform following notification of changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or soltpk's handling of your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 within the soltpk platform following soltpk Login

soltpk aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days of receipt.